We’re Here Whenever Your Dealership Needs Us.

Great software is only valuable when it’s backed by great support.

Whether you’re implementing DealerSetu, training your team, troubleshooting an issue, or looking for best practices, our Customer Success team is ready to help.

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Contact Support

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Browse Help Center

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How Can We Help You Today?

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📚 Help Center

Find step-by-step guides, tutorials, FAQs, and product documentation.

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Explore Knowledge Base

💬 Contact Support

Need assistance?

Connect with our support specialists.

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Raise a Support Ticket

🚀 Product Onboarding

New to DealerSetu?

We’ll help your team get started.

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Start Onboarding

🎓 Training & Learning

Access product training sessions, webinars, and user guides.

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View Training Resources

🛠 Technical Support

Facing a technical issue?

Our specialists will assist with troubleshooting.

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Get Technical Help

💡 Feature Requests

Have an idea to improve DealerSetu?

We’d love to hear it.

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Submit Feedback

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Support Channels

We offer multiple ways to connect with our team.

Availability depends on your subscription plan and support agreement.

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Support Request Categories

Choose the option that best matches your need.

Product Usage

How-to questions, navigation, and workflows.

Technical Issue

Errors, bugs, performance concerns, or login problems.

Data Migration

Importing existing dealership data into DealerSetu.

Implementation Support

Configuration, setup, and deployment guidance.

User Training

Team onboarding and product adoption.

Integrations

Connecting DealerSetu with third-party systems.

Billing & Account

Subscription, invoices, and account management.

Feature Suggestions

Ideas and enhancement requests.

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Customer Success Journey

Discovery

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Implementation

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Data Migration

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Configuration

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Training

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Go Live

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Hypercare Support

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Continuous Success Reviews

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Product Growth

Our team stays with you throughout your journey—not just during implementation.

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Self-Service Resources

Access practical resources anytime.

Product Documentation

Step-by-step setup and usage guides.

Video Tutorials

Short videos for common workflows.

FAQs

Answers to frequently asked questions.

Release Notes

Learn about new features and improvements.

Downloads

Templates, SOPs, and operational checklists.

Community

Learn from other dealership professionals.

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Need Immediate Assistance?

Submit a Support Ticket

Form Fields

• Name
• Company
• Dealership
• Email Address
• Mobile Number
• Module
• Priority
• Subject
• Description
• Attach Screenshot or File

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Submit Ticket

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Service Expectations

We aim to provide timely responses.

*Actual response and resolution times depend on your support plan.

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Customer Success Services

Beyond technical support, we help you maximize business value.

Implementation Planning

Structured rollout plans.

User Training

Role-based training programs.

Adoption Reviews

Help teams use the platform effectively.

Operational Best Practices

Recommendations based on dealership workflows.

Quarterly Business Reviews (Enterprise Plans)

Review performance, adoption, and opportunities for improvement.

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Report a Product Issue

Before submitting an issue, please include:

• Module name
• Date & time
• Screenshot or screen recording
• Error message (if any)
• Steps performed
• Browser or device used

Providing these details helps us resolve issues more quickly.

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Frequently Asked Questions

How do I contact DealerSetu Support?

You can reach us through the support portal, email, phone, or other support channels available with your plan.

How do I report a bug?

Submit a support ticket with screenshots, error details, and the steps that led to the issue.

Do you provide onboarding?

Yes. We guide customers through implementation, configuration, training, and go-live.

Can you train new employees later?

Yes. Additional training sessions can be arranged as your team grows.

How do I request a new feature?

Feature requests can be submitted through the feedback portal or your Customer Success Manager.

Do you provide remote support?

Yes. Remote assistance can be scheduled when needed.

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Customer Success Starts Here

Our commitment doesn’t end when your implementation goes live.

We work alongside your team to improve adoption, optimize workflows, and ensure DealerSetu continues to deliver measurable value as your dealership grows.

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Contact Support

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Book a Customer Success Session