Frequently Asked Questions

Everything You Need to Know About DealerSetu

Whether you’re exploring DealerSetu for the first time, comparing dealership management solutions, or planning a digital transformation, you’ll find answers to the most common questions below.

1. About DealerSetu

What is DealerSetu?

DealerSetu is a dealership operations platform that connects Sales, Inventory, Accounts, Finance, Insurance, RTO, Delivery, HR, and Executive Dashboards into one unified system. It helps dealerships improve visibility, automate workflows, and standardize operations.

Is DealerSetu a DMS?

DealerSetu includes Dealer Management System capabilities but is designed as an Operational Improvement Platform. Beyond recording transactions, it connects departments, automates workflows, and provides real-time executive insights.

Why was DealerSetu created?

DealerSetu was built after observing that many dealerships relied on disconnected systems, spreadsheets, and manual coordination. The platform was designed to replace operational complexity with connected, transparent workflows.

What makes DealerSetu different?

DealerSetu focuses on:

• Connected operations
• Executive dashboards
• Workflow automation
• Financial governance
• Multi-location management
• Real-time business visibility

Who is DealerSetu for?

DealerSetu is designed for:

• Dealer Principals
• Managing Directors
• General Managers
• Sales Managers
• Accounts Teams
• Finance Teams
• Insurance Teams
• RTO Departments
• HR Teams
• Inventory Managers
• Multi-location dealership groups

2. Product & Features

Which departments does DealerSetu cover?

• Sales CRM
• Booking
• Vehicle Inventory
• Vehicle Allocation
• Accounts
• Finance
• Cost Sheets
• Insurance
• RTO
• Delivery
• Executive MIS
• Reports & Analytics
• Workflow Automation
• HR Operations

Can I use only selected modules?

Yes. Dealerships can start with the modules most relevant to their current needs and expand over time.

Does DealerSetu support multiple branches?

Yes. It provides centralized visibility with branch-level access and controls.

Can I manage multiple OEM dealerships?

Yes. DealerSetu can support multiple dealerships and brands, subject to your implementation requirements.

Is DealerSetu cloud-based?

DealerSetu supports cloud deployment and can also be deployed in environments that meet a dealership’s infrastructure and security requirements.

Does DealerSetu work on mobile devices?

Yes. Users can securely access relevant functions from supported mobile devices and modern web browsers.

3. Sales & CRM

Can DealerSetu manage enquiries?

Yes.

It tracks enquiries from capture through follow-up, booking, and delivery.

Can I assign leads?

Yes.

Leads can be assigned based on dealership workflows and permissions.

Does DealerSetu remind sales executives about follow-ups?

Yes.

Automated reminders help teams maintain consistent follow-up discipline.

Can managers track salesperson performance?

Yes.

Sales dashboards provide visibility into enquiries, follow-ups, conversions, and team performance.

Can I monitor booking status?

Yes.

Bookings can be tracked throughout the customer journey until vehicle delivery.

4. Inventory Management

Can DealerSetu track live inventory?

Yes.

Inventory can be monitored across branches, yards, and transit locations.

Does it support vehicle transfers?

Yes.

Vehicle transfers between branches and locations are supported with tracking and audit history.

Can I monitor inventory ageing?

Yes.

Inventory ageing reports help identify slow-moving stock.

Can DealerSetu automate vehicle allocation?

Yes.

Allocation rules can be configured based on dealership policies and operational priorities.

5. Accounts & Finance

Can DealerSetu generate cost sheets?

Yes.

Cost sheets can be generated and linked to individual vehicle records.

Does DealerSetu support payment reconciliation?

Yes.

It helps finance teams reconcile receipts and identify discrepancies more efficiently.

Can gate passes be controlled?

Yes.

Gate pass workflows can be linked to business rules and approval processes.

Does it support QR receipts?

Yes.

QR-enabled receipt workflows are supported where configured.

6. Insurance & RTO

Can DealerSetu manage insurance workflows?

Yes.

Insurance documentation, payment tracking, and approvals can be managed within the platform.

Does DealerSetu track RTO registrations?

Yes.

The platform supports tracking registration progress and related documentation.

Can pending registrations be monitored?

Yes.

Users can monitor pending applications and workflow status.

7. Executive Dashboards

What does the Executive Dashboard show?

Typical dashboards include:

• Vehicle Sales
• Inventory
• Revenue
• Bookings
• Pending Deliveries
• Financial Overview
• Operational KPIs
• Branch Performance

Can Dealer Principals monitor all branches?

Yes.

Authorized users can access consolidated multi-branch dashboards.

Can reports be exported?

Yes.

Supported reports can be exported in common formats.

8. Security

Is dealership data secure?

DealerSetu uses appropriate security controls such as authentication, authorization, and encrypted communication where applicable.

Does DealerSetu support role-based permissions?

Yes.

Users receive access according to their responsibilities.

Is there an audit trail?

Yes.

Operational activities can be logged for accountability and reporting.

Are backups available?

Backup strategies depend on the deployment model and agreed implementation.

9. Integrations

Can DealerSetu integrate with existing systems?

Yes.

Integration options depend on the dealership’s existing software and technical requirements.

Does it support WhatsApp?

Supported plans can include WhatsApp integrations for selected workflows.

Can DealerSetu integrate with SMS providers?

Yes, where required and supported.

Does DealerSetu support APIs?

Yes.

APIs are available for approved integrations.

10. Implementation

How long does implementation take?

Implementation timelines vary based on dealership size, number of modules, data migration, and customization requirements.

Is training provided?

Yes.

Training is provided for users, managers, and administrators during onboarding.

Will DealerSetu migrate our existing data?

Where feasible, implementation includes planning for migration of relevant business data.

Will we get implementation support?

Yes.

A dedicated implementation team guides customers through deployment and adoption.

11. Support

What support channels are available?

Support may include:

• Email
• Phone
• WhatsApp (where applicable)
• Remote sessions
• Helpdesk portal

Is there an Account Manager?

Depending on the subscription plan, dedicated customer success support may be available.

Do you provide ongoing product updates?

Yes.

DealerSetu continuously evolves with new features and improvements.

12. Pricing

Is there a free trial?

DealerSetu offers product demonstrations, and trial availability depends on the engagement model.

How is pricing determined?

Pricing depends on factors such as:

• Number of users
• Modules selected
• Branches
• Implementation scope
• Support requirements

Are there implementation charges?

Implementation requirements vary by project and are quoted separately where applicable.

13. Partner Program

Who can become a partner?

• IT Companies
• Consultants
• ERP Firms
• Digital Agencies
• Independent Sales Professionals
• System Integrators

Is there a joining fee?

No. Partners are evaluated based on business fit and capability.

Do partners receive training?

Yes.

Approved partners receive onboarding and enablement resources.

Can partners earn recurring revenue?

Eligible partners may participate in recurring revenue models according to their partnership agreement.

14. Careers & Hiring

Can candidates register for dealership jobs?

Yes.

Professionals can register to join the DealerSetu Hiring Network.

Can HR teams post vacancies?

Yes.

Authorized HR teams can share opportunities with the community.

Is the Hiring Network free?

Yes.

The community is intended to connect dealerships with professionals.

15. General

Which cities do you serve?

DealerSetu supports dealerships across India through remote and on-site implementation as required.

Which vehicle brands can use DealerSetu?

DealerSetu is designed to support dealerships across multiple automotive brands and business models.

Can DealerSetu grow with my business?

Yes.

The platform is designed to support single-showroom dealerships as well as multi-location dealer groups.

How do I book a demo?

You can request a personalized demo through the website or by contacting our sales team.