Q1. How long does it take to get started with DealerSetu?

Typically, onboarding takes 7–15 working days, depending on the size of your dealership and existing data structure. Our team assists with data migration, configuration, and initial training.

Q2. Do you provide help with data migration from existing systems?

Yes. We offer guided migration support for CRM, inventory, accounting, and delivery data from spreadsheets or older DMS systems.

Q3. Is there training available for my team?

Absolutely. We provide role-based training sessions (for Sales, Accounts, and Admin teams), both live and through self-paced videos.

Q4. Will my existing processes be disrupted during implementation?

No. DealerSetu follows a parallel setup model, where we configure and test the platform while your existing operations continue smoothly.

Q5. How is DealerSetu priced?

DealerSetu offers flexible subscription-based pricing, based on the number of showrooms, branches, and active users. Plans start at entry-level for small dealers and scale to enterprise-grade for auto groups.

Q6. Are there any hidden costs?

No. All pricing is transparent and modular. Optional add-ons like custom analytics or API integrations are quoted separately before implementation.

Q7. Do I have to sign a long-term contract?

No long-term lock-ins. You can choose monthly, quarterly, or annual billing, with discounts for yearly commitments.

Q8. What happens if I want to discontinue?

You can export your data anytime and terminate the subscription with a 15-day notice period. We’ll ensure smooth data handover.

Q9. Is DealerSetu a cloud-based or on-premise solution?

DealerSetu is primarily cloud-hosted (SaaS) for seamless updates, scalability, and security. However, we also offer on-premise deployments for enterprise clients with specific compliance needs.

Q10. What are the benefits of the cloud setup?

loud deployment gives zero maintenance, instant updates, and access from anywhere, without the need for internal IT infrastructure.

Q11. Can I move from cloud to on-premise later?

Yes. You can migrate anytime between deployment models with complete data integrity and configuration portability.

Q12. Who owns the data stored on DealerSetu?

You, the dealership, own 100% of your data. DealerSetu only provides the infrastructure and tools to store and manage it securely.

Q13. Where is the data hosted?

All data is hosted on secure, Tier-4 data centers in India with full compliance to data protection norms (ISO 27001, GDPR-aligned).

Q14. How does DealerSetu ensure data security?

We implement end-to-end encryption, role-based access, audit trails, and multi-factor authentication for all users. Regular backups ensure zero data loss.

Q15. Can multiple dealerships under a group access each other’s data?

No, unless explicitly configured. DealerSetu maintains strict data segregation across groups, branches, and users.

Q16. Can DealerSetu be customized for my specific processes?

Yes. DealerSetu supports custom workflows, forms, and approval hierarchies tailored to your dealership operations.

Q17. Does DealerSetu support white labeling?

Yes, enterprise clients can white label the platform with their own branding, domain, and logo.

Q18. Can DealerSetu integrate with my existing ERP or CRM?

Absolutely. DealerSetu provides API-based integrations for ERPs (like SAP, Tally, Zoho Books) and CRMs (like Salesforce, HubSpot).

Q19. Can I request a new feature?

Yes. You can submit feature requests through your DealerSetu dashboard. Our product team reviews and prioritizes them for roadmap inclusion.

Q20. How does DealerSetu help me as an owner?

You get real-time business insights on sales, inventory, and finances from one dashboard, no manual reports, no data lag.

Q21. Can I restrict access for certain roles or branches?

Yes. You can define role-based access levels for every department or showroom.

Q22. Can I track performance across teams and showrooms?

Yes. DealerSetu provides multi-branch visibility, consolidated reporting, and daily performance tracking at a glance.

Q23. Can I approve allocations or pricing overrides?

Yes. Leadership overrides and approval workflows are configurable within the system.

Q24. How can DealerSetu improve my team’s performance?

It automates notifications, tracks leads in real-time, and gives instant visibility into bookings, deliveries, and pending payments.

Q25. Can I set sales targets and monitor progress?

Yes. The dashboard allows target-setting, live tracking, and achievement reporting for every executive.

Q26. Does DealerSetu integrate with Tally or accounting tools?

Yes. DealerSetu syncs with Tally, Zoho Books, and other systems via secure APIs.

Q27. Can I manage cost sheets and reconcile accounts?

Absolutely. You can generate cost sheets linked to chassis, track expenses, and perform full cash/bank reconciliation.

Q28. Can I export financial data for audits?

Yes. You can export all accounting and billing data in Excel, CSV, or Tally-compatible formats anytime.

Q29. Is DealerSetu easy to use for non-technical staff?

Yes. DealerSetu’s interface is intuitive, mobile-responsive, and role-specific, making it simple for every team member to use.

Q30. Can users access DealerSetu on mobile devices?

Yes. DealerSetu works on both desktop and mobile browsers, and mobile app support is available for select features. Even on Tablets.

Q31. What kind of support does DealerSetu provide?

You get 24×7 customer support via chat, email, and phone. Dedicated customer success managers are available for enterprise clients.

Q32. How often is the system updated?

DealerSetu releases regular feature updates and performance improvements every month, all updates are automatically applied (for cloud users).

Q33. Do you offer after-sales technical support?

Yes. Continuous support, troubleshooting, and usage optimization are part of every active plan.

Q34. My question isn’t mentioned above. How can I get help?

If your query isn’t listed here, don’t worry, our experts are ready to assist you personally.
👉 Contact our support team and we’ll get back to you with an answer.
📞 Reach us at: support@dealersetu.com 

💬 Chat with us: +91 72177 91626
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